FAQ
Everything people ask us
Clear answers about how we work, pricing, timelines and each of our services.
About MAC
What is MAC — Media Agency Community?
MAC is a marketing and digital solutions agency based in Buenos Aires, Argentina. In one team we handle web design, custom admin platforms, artificial intelligence integration, automations, Meta and Google ads, social media design, video editing and branding.
Where is MAC and who does it work with?
We're based in Buenos Aires and work remotely with companies, entrepreneurs and professionals in Argentina and around the world, in Spanish, English, Portuguese, Italian and French.
What makes MAC different from other agencies?
We do marketing and development in the same team: we design the brand and the content, and we also build the websites, systems and AI integrations that make the business run better. Communication is direct, via WhatsApp, with the people doing the work.
How much experience does MAC have?
We have more than 6 years of experience, over 50 projects delivered and more than 80 clients served.
Pricing and hiring
How much does it cost to work with MAC?
We work with custom quotes, because every project is different. Tell us what you need via WhatsApp or the form, and within 24 to 48 business hours we'll send you a proposal with scope, timeline and price.
Can I hire just one service?
Yes. You can start with one service, for example a website or a social media content plan, and add others when you need them.
How is the engagement formalized?
With a written proposal or contract detailing scope, timeline, price and payment terms. If you hire remotely, you have 10 calendar days to withdraw, under Argentina's Consumer Protection Law.
Do you offer monthly plans?
Yes, for ongoing services such as social media content, advertising or website and platform maintenance. They can be cancelled at any time using the cancellation button on the site.
Timelines and workflow
How long does a website take?
A landing page is usually ready in 1 to 2 weeks and a full website in 3 to 6 weeks, depending on the number of pages and content.
How long does a custom admin platform take?
It depends on the modules. First we deliver a clickable prototype in a few weeks, then we develop in stages so you can start using it as soon as possible.
What is the work process like?
Four steps: we talk to understand your business, we send you a proposal, we design and build while showing you real progress, and then we launch, measure and keep improving.
What happens after delivery?
We train you to use what we built and offer support and maintenance plans to keep everything running.
Artificial intelligence and automations
What kind of artificial intelligence does MAC implement?
AI assistants and agents trained on your company's information that handle inquiries via WhatsApp, web or Instagram, check stock or bookings in your systems, generate payment links and hand off to a person when needed.
Which processes can be automated?
Repetitive tasks such as logging orders that arrive via WhatsApp, sending reminders, answering frequently asked questions, generating reports and organizing client files. We connect tools like WhatsApp, Gmail, Google Drive and Sheets, CRMs, Mercado Pago and n8n.
Does AI replace my team?
No. It takes care of repetitive tasks so your team can focus on what requires human judgment.
Marketing and content
Which platforms do you advertise on?
We create and optimize campaigns on Meta Ads (Instagram and Facebook) and Google Ads, with simple monthly reports. The ad budget is separate from our fees.
How do I send you material for social media or video?
Via WhatsApp or with a Google Drive or Dropbox link. We turn it into posts, carousels, stories or reels ready to publish.
How long does it take to edit a reel?
Between 24 and 72 hours depending on complexity, with one round of adjustments included.
Custom quote
Still have questions?
Write to us and we'll reply the same day.
